Sexy Costumes - Shipping and Returns

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Lingerie - Shipping & Returns

LINGERIE SHIPPING

All lingerie shipments are insured for the total cost of the order. Standard shipping utilizes Expedited Parcel service or airmail from Canada Post. Canada Post provides reliable delivery service with very minimal broker fees to our US customers. Delivery time to major US cities is approximately 11 to 16 business days. For an additional charge you can upgrade to XPress parcel post providing delivery in approximately 4 to 7 business days. Please note that the preceeding times are estimates only, not guarantees as we cannot control passage through US Customs. Tighter US border controls can effect delivery times.

All lingerie items are shipped in discreet packaging.

Canadian residents will be charged 5% GST or 13% HST as applicable on their purchases at Lingerie.

All shipments are FOB (ex-works) Calgary, Alberta.

Lingerie customers outside of Canada are responsible for the costs of any duties, tariffs or local taxes assessed to the order.

LINGERIE RETURNS and EXCHANGES

At Lingerie, your total satisfaction is our goal. We carefully inspect all items before shipment but if for any reason you are not completely satisfied with the items you have received, or if the items have a defect from the manufacturer you may request to return for exchange or refund for a period of 10 days from the date you receive them - PROVIDED THE ITEMS QUALIFY FOR RETURN as explained below. Returns are subject to the following terms:

- NO Returns or refunds allowed for the following:
     1) Clearance and sale items - they are sold on a final sale basis and are non-returnable.
     2) Costumes and Christmas Costumes - due to their seasonal nature, costumes are non-returnable and non-refundable.
     3) Intimately worn items - For your protection, health regulations prohibit us from accepting returns of panties, thongs, G-strings, outfits that come with a panty, thong or g-string, stockings, body stockings, teddies, latex, swimwear or other intimately worn items. Please be careful when choosing your size for these items. If you have questions drop us an email.

- Leather or pvc sets excluding intimately worn items identified above may be returned for exchange in size or receive store credit for the value of the original purchase.

- All returns must be accompanied by a Return Authorization form. To request a form simply e-mail us at sales@lingerie.org.tw , complete the form and include it with the returned goods. Returns not accompanied with the Return Authorization form will be refused.

- Returns are accepted provided the item has not been worn, damaged, creased, soiled, washed or changed in any way. The item cannot have an odor or be otherwise returned in an unsaleable condition. All items MUST be returned in their original packaging with all labels and tags intact (tags can not removed or torn off the original plastic holding them to the garment).

- All return shipping charges are your responsibility.

- There will be a 15% restocking fee applied for returns unless the return is due to a manufacturers defect. You are responsible for shipping costs both to return the item and to have the replacement item sent to you.

- We do not refund shipping charges.

- Orders cancelled after 24 hours of placing them on our Lingerie webstore, or refused or denied on delivery will be charged a 25% cancellation fee PLUS any shipping or import costs we are charged for the return of the item.

Please use an insurable and traceable method with USPS or Canada Post to return items to us. Please do NOT use a courier service to return items to us, we do not accept returns by courier.

Please send all return items to:

Lingerie (DDW)
235, 3545 - 32nd Ave NE
Suite 855, Calgary, Alberta
Canada T1Y-6M6

IMPORTANT: Items being returned from the USA must have the following note on the outside of the package:
"RETURNING CANADIAN GOODS"
Failure to do so makes you responsible for any import duties we are charged, the amount will be deducted from your refund.

Please allow 30-days for refunds to be processed after we have received the item.

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